Rates and Estimated Shipping Times
Standard orders placed before 1 P.M. PST Monday through Friday (excluding holidays) will ship the same day. Expedited orders placed before 3 P.M. PST Monday through Friday (excluding holidays) will ship the same day. If you ever need an item urgently, please do not hesitate to email us at email@example.com
Our current 2018 standard shipping rates are set up to split the cost of the shipment evenly. As partners in business and YHS Movement Members, this is a fair way of mutually benefiting each other.
When your order ships, you will receive a confirmation email with a tracking number. If you have any trouble with your order, please don’t contact us at firstname.lastname@example.org
Please see below for international shipping rates.
Please email us at email@example.com
Customs and Exceptions
All international orders placed through FedEx require a signature upon receipt.
Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable duties or taxes.
YHS Haircare happily ships to AFO/APO addresses. However, please be aware that orders to these locations cannot be expedited and can only ship via USPS.
Other questions about shipping? Feel free to email us at firstname.lastname@example.org
Easy Returns & Exchanges
To return an item:
• In most cases, we do not accept any returns for hygienic reasons. Exceptions are made for damaged items. If you have any questions, please ask before you make your purchase. Email us at email@example.com for more information.
If you are entitled to a refund in connection with a return, the following conditions will apply:
• Your refund will be in the form of payment used for the purchase.
• The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
• Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.